Wave 44 support/operations readiness

جاهزية الدعم والعمليات

Wave: 44/44

نطاق V1 للدعم والعمليات

الهدف:Make deployment, backup, monitoring, support, incident, and audit handoff readiness clear before V1 rollout
النمط:Readiness-only planning surface
الربط:Connects audit/security, company workspace, user/access, reports/export, settings, and admin/support readiness
الحد:No backend changes, no operations automation, no real mutation behavior, and no risky accounting behavior

ملخص جاهزية الدعم والعمليات

المجالالحالةالإشارة الحاليةالخطوة الآمنة التالية
النشر والبيئاتreadiness-onlyStep 7 defines local, staging, and production environment discipline; local setup and CI existAdd staging/prod deploy runbooks and smoke gates before live V1 rollout
النسخ الاحتياطي والاستعادةblocked until evidence/integrationBlueprint direction exists and infrastructure/backup is a placeholder for future scriptsCreate backup commands, restore drill, and verification checklist in a later operations wave
المراقبة والسجلاتblocked until evidence/integrationHealth/status routes and monitoring documentation direction exist; no monitoring stack is wiredAdd structured log review, uptime checks, worker heartbeat, and backup result visibility later
مسار الدعمreadiness-onlyAdmin/support and user/access pages keep support grants, assistance traces, and no-impersonation rules visibleDesign support intake and ticket handoff as auditable read models before any mutation workflow
الحوادث والتعافيblocked until evidence/integrationStep 7 names rollback, incident, restore, and support troubleshooting needsAdd incident severity, owner, communication, rollback, and recovery checklists before production use
تسليم التدقيق والأمانready foundationAudit/security readiness explains access traces, export checks, events, and blocked V1 security gapsKeep operations evidence connected to audit logs before enabling live operational controls

مجالات العمليات

جاهزية النشر والبيئات

readiness-only
المصدر:Blueprint Step 7, .env.example, docker-compose.yml, and docs/runbooks/local-setup.txt
الحالي:Local Docker services, web/API/worker commands, and CI validation are documented
قرار V1:Staging and production need explicit deploy, migration, smoke, rollback, and secret handling runbooks
الحد:No deploy automation, environment mutation, secret handling, or production integration in this wave

اتجاه النسخ الاحتياطي والاستعادة

blocked until evidence/integration
المصدر:Blueprint Step 7 backup and restore strategy plus infrastructure/backup placeholder
الحالي:Backup/restore is documented as mandatory but not implemented as scripts or scheduled jobs
قرار V1:Nightly database backup, file backup, restore-to-staging drill, and verification checklist remain required
الحد:No backup script, restore script, scheduler, storage provider, or destructive restore behavior

اتجاه المراقبة والسجلات

blocked until evidence/integration
المصدر:Blueprint Step 7 monitoring/logging strategy and infrastructure/monitoring placeholder
الحالي:/status and API /health are visible as early service signals
قرار V1:Track uptime, API health, database, Redis, workers, queues, backups, cleanup, errors, and security actions
الحد:No monitoring vendor, alerting integration, log pipeline, dashboard backend, or worker control

اتجاه مسار الدعم

readiness-only
المصدر:/admin-support, /user-access-readiness, SupportAccessGrant, and SupportActionLog direction
الحالي:Support access is described as explicit, time-scoped, reasoned, grant-gated, and auditable
قرار V1:Support intake, triage, escalation, access request, and resolution notes need read-model design first
الحد:No support ticketing, no assisted session execution, no impersonation, and no tenant-boundary bypass

جاهزية الحوادث والتعافي

blocked until evidence/integration
المصدر:Blueprint Step 7 release, rollback, restore, and troubleshooting runbook direction
الحالي:Incident concepts are documented, but severity levels and live response checklists are not implemented
قرار V1:Define severity, owner, communication, mitigation, rollback, restore, and post-incident review steps
الحد:No incident tool, pager integration, rollback automation, or production recovery action

تسليم التدقيق والأمان

ready foundation
المصدر:/audit-security-readiness, /reports-exports, and export access-check/download-info direction
الحالي:Operational access, support activity, export access, and domain events have traceability direction
قرار V1:Operations readiness should keep evidence links visible before any real support or incident action
الحد:No audit browser, security policy mutation, event replay, notification dispatch, or provider behavior

نواقص V1 المحجوبة

النشر:Blocked until evidence/integration; no staging/prod deploy automation, production promotion workflow, or rollback execution exists here
البيئة والأسرار:No secret rotation screen, secret inventory UI, or environment management workflow
النسخ والاستعادة:No real backup command, restore command, scheduler, storage call, or restore drill automation
المراقبة والتنبيه:No monitoring vendor, alert routing, log pipeline, worker dashboard, or queue control
الدعم:No support ticketing, assisted session execution, impersonation, or support-grant mutation behavior
الحوادث:No incident tool, pager integration, recovery automation, or production mitigation action
المحاسبة:No invoice/voucher form, posting, journal, VAT, stock, report renderer, or export delivery change