Wave 44 support/operations readiness

جاهزية الدعم والعمليات

Wave: 44/44

نطاق V1 للدعم والعمليات

الهدف:Make deployment, backup, monitoring, support, incident, and audit handoff readiness clear before V1 rollout
النمط:جاهزية فقط planning surface
الربط:Connects audit/security, company workspace, user/access, reports/export, settings, and admin/support readiness
الحد:No backend changes, no operations automation, لا يوجد تعديل فعلي, and no risky accounting behavior

ملخص جاهزية الدعم والعمليات

المجالالحالةالإشارة الحاليةالخطوة الآمنة التالية
النشر والبيئاتجاهزية فقطStep 7 defines local, staging, and production environment discipline; local setup and CI existAdd staging/prod deploy runbooks and smoke gates before live V1 rollout
النسخ الاحتياطي والاستعادةمحجوب حتى يكتمل الدليل أو التكاملBlueprint direction exists and infrastructure/backup is a placeholder for future scriptsCreate backup commands, restore drill, and verification checklist in a later operations wave
المراقبة والسجلاتمحجوب حتى يكتمل الدليل أو التكاملHealth/status routes and monitoring documentation direction exist; no monitoring stack is wiredAdd structured log review, uptime checks, worker heartbeat, and backup result visibility later
مسار الدعمجاهزية فقطAdmin/support and user/access pages keep support grants, assistance traces, and no-impersonation rules visibleDesign support intake and ticket handoff as auditable read models before any mutation workflow
الحوادث والتعافيمحجوب حتى يكتمل الدليل أو التكاملStep 7 names rollback, incident, restore, and support troubleshooting needsAdd incident severity, owner, communication, rollback, and recovery checklists before production use
تسليم التدقيق والأمانأساس جاهزAudit/security readiness explains access traces, export checks, events, and blocked V1 security gapsKeep operations evidence connected to audit logs before enabling live operational controls

حدود إثبات التشغيل والاختبار المرحلي لإصدار V1

V1 staging and operations proof boundary

قراءة فقط proof boundary
Staging smoke proof:Staging must prove the V1 routes, API health, tenant/company context, and critical readiness surfaces before production claims.
Deployment proof:Deployment commands, environment assumptions, and rollback/damage-control notes must be rehearsed before real release.
Environment and secret proof:Required environment variables, secret handling, and production-safe configuration must be verified before V1.
Migration proof:Database migration deploy and no-pending-migration checks must be proven in staging before production.
Backup proof:Backup coverage for database, files, generated outputs, and configuration must be proven before serious live usage.
Restore drill proof:Restore-to-staging or rehearsal evidence must exist before production V1 claims.
Monitoring and log proof:Health, readiness, logs, worker visibility, and error observation must be proven before V1 production claims.
Alert routing proof:Alert routing and operator response ownership must be decided before V1 production claims.
Incident and rollback proof:Incident response, rollback/damage-control, and recovery notes must be rehearsed before V1.
Support and audit handoff proof:Support/admin access boundaries, audit/security handoff, and customer escalation boundaries must be reviewed.
Production-claim stop boundary:Missing staging or operations proof remains a Stop/re-plan item, not an action on this page.

قراءة فقط non-behavior boundary

no operations action
No deployment action:This section records proof requirements only; it cannot promote, deploy, roll back, or change environments.
No backup execution:This section does not run backup jobs, schedule storage work, or create backup artifacts.
No restore/import behavior:This section does not restore data, import files, overwrite records, or run destructive rehearsal steps.
No monitoring provider integration:This section does not connect monitoring, logging, alerting, pager, or provider systems.
No incident workflow:This section does not open, route, assign, resolve, or automate incidents.
No support ticket/message workflow:This section does not create tickets, messages, conversations, or support handoff tasks.
No admin/support mutation:This section does not grant support access, mutate admin state, or change assistance boundaries.
No real business mutation:This section does not alter tenants, companies, users, subscriptions, files, or customer data.
No AI execution:This section does not call providers, run prompts, process OCR, or trigger assistant work.
No accounting posting:This section does not post journals, invoices, vouchers, VAT, stock, or accounting calculations.
No export/download delivery:This section does not render reports, generate archives, stream files, or deliver downloads.
No payment/subscription mutation:This section does not create payment, package, plan, quota, or subscription changes.

مجالات العمليات

جاهزية النشر والبيئات

جاهزية فقط
المصدر:Blueprint Step 7, .env.example, docker-compose.yml, and docs/runbooks/local-setup.txt
الحالي:Local Docker services, web/API/worker commands, and CI validation are documented
قرار V1:Staging and production need explicit deploy, migration, smoke, rollback, and secret handling runbooks
الحد:No deploy automation, environment mutation, secret handling, or production integration in this wave

اتجاه النسخ الاحتياطي والاستعادة

محجوب حتى يكتمل الدليل أو التكامل
المصدر:Blueprint Step 7 backup and restore strategy plus infrastructure/backup placeholder
الحالي:Backup/restore is documented as mandatory but not implemented as scripts or scheduled jobs
قرار V1:Nightly database backup, file backup, restore-to-staging drill, and verification checklist remain required
الحد:No backup script, restore script, scheduler, storage provider, or destructive restore behavior

اتجاه المراقبة والسجلات

محجوب حتى يكتمل الدليل أو التكامل
المصدر:Blueprint Step 7 monitoring/logging strategy and infrastructure/monitoring placeholder
الحالي:/status and API /health are visible as early service signals
قرار V1:Track uptime, API health, database, Redis, workers, queues, backups, cleanup, errors, and security actions
الحد:No monitoring vendor, alerting integration, log pipeline, dashboard backend, or worker control

اتجاه مسار الدعم

جاهزية فقط
المصدر:/admin-support, /user-access-readiness, SupportAccessGrant, and SupportActionLog direction
الحالي:Support access is described as explicit, time-scoped, reasoned, grant-gated, and auditable
قرار V1:Support intake, triage, escalation, access request, and resolution notes need read-model design first
الحد:No support ticketing, no assisted session execution, no impersonation, and no tenant-boundary bypass

جاهزية الحوادث والتعافي

محجوب حتى يكتمل الدليل أو التكامل
المصدر:Blueprint Step 7 release, rollback, restore, and troubleshooting runbook direction
الحالي:Incident concepts are documented, but severity levels and live response checklists are not implemented
قرار V1:Define severity, owner, communication, mitigation, rollback, restore, and post-incident review steps
الحد:No incident tool, pager integration, rollback automation, or production recovery action

تسليم التدقيق والأمان

أساس جاهز
المصدر:/audit-security-readiness, /reports-exports, and export access-check/download-info direction
الحالي:Operational access, support activity, export access, and domain events have traceability direction
قرار V1:Operations readiness should keep evidence links visible before any real support or incident action
الحد:No audit browser, security policy mutation, event replay, notification dispatch, or provider behavior

نواقص V1 المحجوبة

النشر:Blocked until evidence/integration; no staging/prod deploy automation, production promotion workflow, or rollback execution exists here
البيئة والأسرار:No secret rotation screen, secret inventory UI, or environment management workflow
النسخ والاستعادة:No real backup command, restore command, scheduler, storage call, or restore drill automation
المراقبة والتنبيه:No monitoring vendor, alert routing, log pipeline, worker dashboard, or queue control
الدعم:No support ticketing, assisted session execution, impersonation, or support-grant mutation behavior
الحوادث:No incident tool, pager integration, recovery automation, or production mitigation action
المحاسبة:No invoice/voucher form, posting, journal, VAT, stock, report renderer, or export delivery change